No robot replaces a good receptionist — and it shouldn't try. This page explains, honestly, how the work is split.
The phone rings at your desk, exactly like today. If your team picks up, the assistant never enters and that call doesn't count against your plan. If nobody picks up within four rings — two patients at the counter, lunch break, a payment being processed — or the line is busy, the assistant answers so the call isn't lost. You set this behaviour yourself with your carrier's call forwarding, and you can change or remove it whenever you want. We give you the exact code to dial.
Nights, weekends, holidays, vacation: the assistant answers everything. These are the calls that today are lost entirely — and the ones most likely to become an appointment somewhere else. It books into your real schedule, so Monday morning your calendar is already up to date, with each booking marked as made by the assistant.
The moment a caller mentions pain, symptoms, medication or anything clinical, the assistant stops and transfers — during office hours to your desk, after hours it takes a message that's first in the queue next morning. The same happens when someone simply asks for a human: no insisting, no loops. And the call arrives with the context solved: who it is, verified, and what they need.
A panel with the only numbers that matter: calls answered, appointments booked, revenue recovered, and what percentage of office-hours calls the assistant is picking up — if that number climbs, your desk needs help, and you'll see it before it hurts. Every call has its own record: who called, what they wanted, how it ended. No recordings of clinical content, ever.
Because that's what actually costs money. Your plan includes minutes; a typical booking call takes about two and a half. We warn you at 80%, extra minutes are itemized at $0.40, and if you outgrow your plan two months in a row we suggest the next one — which is cheaper than paying overage.
A scheduling system we can talk to — we integrate with clinic management software and with Google Calendar for solo practitioners — and a phone line you can forward. That's it. You open the account, connect your schedule, choose the assistant's voice, and forward your line. Most clinics are live the same week.
Free account, 30 minutes included, no card.
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